Privacy Policy
Positano Limo Service ("we", "us", "our") respects your privacy. This policy explains which personal data we collect when you visit positanolimoservice.com or book a private transfer or tour with us, why we collect it, how long we keep it and what rights you have, in line with the EU General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") and Italian data protection law.
Last updated: 2 November 2026
1. Who is responsible for your data
The data controller is PL Service Tour & Transfer, trading as Positano Limo Service, a licensed NCC (private hire with driver) company founded in 1999.
- Address: Via Vincenzo Gioberti 6, 80031 Brusciano (NA), Italy
- VAT number: IT09105711213
- Email: support@positanolimoservice.com
- Certified email (PEC): plservicetransfer@pec.it
- Phone / WhatsApp: +39 339 708 7359
2. Which data we collect
When you send a booking request through our website, by email or on WhatsApp, we collect the data you give us:
- Title, full name, email address and mobile phone number
- Service details: pick-up and drop-off, date and time, number of passengers, vehicle, flight or train number, luggage, stops and notes
- Billing address, if you provide it, to issue the invoice
Automatically, when you use the booking form: your IP address, browser language and type, the page you booked from and, if you arrived from an ad or another website, how you found us (for example a Google Ads click identifier or the name of the referring website).
Payment data: card details are entered only on the secure page of our payment provider, Nexi. We never see or store your full card number.
We do not ask for special categories of data (such as health data). If you tell us something like a need for a child seat or assistance, we use it only to provide the service.
3. Why we use your data and on what legal basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Reviewing, confirming and managing your booking; carrying out the transfer or tour; contacting you about it by email, phone or WhatsApp | Performance of a contract and pre-contractual steps (Art. 6(1)(b)) |
| Card verification and payment through Nexi | Performance of a contract (Art. 6(1)(b)) |
| Invoicing, accounting and tax records; NCC service records required by law | Legal obligation (Art. 6(1)(c)) |
| Protecting the booking form from spam and fraud; understanding which pages and channels bring bookings | Our legitimate interest (Art. 6(1)(f)) |
| Analytics and advertising cookies (Google Analytics, Google Ads) | Your consent (Art. 6(1)(a)), which you can change at any time |
We do not sell your personal data, we do not use it for third-party marketing and we do not send you newsletters or promotional messages unless you ask us to.
4. Who we share your data with
Only with those who need it to provide the service, under our instructions:
- Our drivers and office staff, to carry out your transfer or tour
- Nexi, our payment provider, for card verification and payment
- The companies that host our website and email, and our booking management software
- Our accountant, for invoicing and legal obligations
- Google, for analytics and advertising measurement, only if you accept these cookies
- Public authorities, where required by law
Some of these providers, such as Google, may process data outside the European Economic Area. In that case the transfer is protected by the safeguards required by the GDPR, such as the European Commission's Standard Contractual Clauses or the EU–US Data Privacy Framework.
5. How long we keep your data
- Booking requests that do not become a booking: up to 24 months, then deleted.
- Confirmed bookings, invoices and accounting records: 10 years, as required by Italian law.
- Data collected by cookies: for the duration set out in our Cookie Policy.
6. Cookies
We use technical cookies needed for the website and the booking form, and, only with your consent, analytics and advertising cookies from Google. You can change your choice at any time with the Cookie settings link at the bottom of every page. Full details are in our Cookie Policy.
7. Your rights
You have the right to access your data, to have it corrected or deleted, to restrict or object to its use, to data portability, and to withdraw your consent at any time without affecting what we did before. To use these rights, write to support@positanolimoservice.com; we reply within one month.
You also have the right to lodge a complaint with the Italian data protection authority, the Garante per la protezione dei dati personali, or with the authority of the EU country where you live.
8. Security
Our website uses an encrypted HTTPS connection, payments go through Nexi's secure pages, and access to booking data is limited to the people who need it.
9. Changes to this policy
We may update this policy, for example if the law or our services change. The current version, with its date, is always on this page.
10. Contact us
For any question about this policy or your personal data: support@positanolimoservice.com, phone or WhatsApp +39 339 708 7359, or by post to PL Service Tour & Transfer, Via Vincenzo Gioberti 6, 80031 Brusciano (NA), Italy.