Terms & Conditions and Cancellation Policy

Welcome to Positano Limo Service. Thank you for choosing us for your private transfers and tours. By submitting a booking request, you agree to the terms below. Please read them carefully.

1. Booking & Confirmation

• Submitting the form on our website is a booking request, not a confirmed reservation. No payment is taken at this stage.
• Our office reviews every request and replies by email, usually within a short time.
• Once approved, you receive a confirmation email (and, if you provided a mobile number, an SMS) with a secure Nexi payment link.
• Opening that link lets you accept these terms and conditions and verify your card with a €0.01 charge — this simply confirms the card is valid and is held as a guarantee. It is not the price of your service.
• Your booking is confirmed only once this step is completed. Please complete it within 48 hours of receiving the link, otherwise the request is automatically cancelled.

2. Payment

• In most cases, the balance is paid directly to the driver at the end of the service, in cash or by credit card.
• Cash payment may sometimes be required, depending on the service; when this applies, our office will tell you clearly during the approval process.
• Occasionally we offer a discount for cash payment (not always).
• During busy periods, a deposit may be charged on the guaranteed card, usually around 48 hours before the service. We always contact you before charging any amount.
• If you wish to pay by card on the day and the driver does not have a card reader available, your card is charged only after you are in the vehicle and have given your approval.
• We accept all major credit and debit cards (Visa, Mastercard, American Express) and secure online payment via Nexi. All digital transactions are processed through encrypted, secure systems.

3. Cancellation Policy

• Free cancellation up to 48 hours before the scheduled service. Any amount paid is fully refunded.
• Cancellations received less than 48 hours before the scheduled service will be charged 100% of the total service cost.
• If your cancellation is caused by a flight or train cancellation, you will not be charged.
• To cancel, please email support@positanolimoservice.com (or contact us by phone/WhatsApp) with your full name, booking date, and type of service.

4. No-Show Policy

• If you do not appear at the agreed pick-up location without a prior cancellation, the full amount of the service will be charged.

5. Changes to Your Booking

• If you need to change your transfer or tour, please let us know at least 48 hours in advance. We cannot guarantee last-minute changes, but we will do our best subject to availability.

6. Delays

• Flight or train delays are not a problem: we monitor your flight and train, and we will not charge extra or cancel your service because of a delay.

7. Acceptance of Terms

By completing the secure Nexi link, you acknowledge and accept these terms and conditions, including the payment, cancellation, and no-show policies.

8. Contact Us

For any inquiry you can reach us by email at support@positanolimoservice.com, or by phone / WhatsApp at +39 339 708 7359.

Response time: 15–40 minutes.

Thank you for choosing Positano Limo Service.