FAQ

F.A.Q.

Please see the list of frequently asked questions below.

If you are unable to find the answer to your question, please contact us and we will be happy to assist you.

QUESTIONS

How can I book an excursion or transfer ?

In order to book an excursion please click on the “Book Now” icon found on the main menu, and complete the reservation form.

Please note that in order to proceed with a booking we would kindly ask you to complete this booking form and submit it to us. Your reservation is considered complete once you receive an confirmation voucher via email indicating receipt of the booking.

Once you fill out our reservation form and provide your credit card information, you are legally bound to a contract with us.

IMPORTANT: One booking form per service, must be completed.

Payments can be made in Euro cash, Dollars cash and credit cards.

Payments made by credit card will add a further 10% the result of bank and state commissions

Why do you need my credit card information?

We request your credit card information at the time of booking as a guarantee for your service only.

Do you charge my credit card at the time of booking?

No, we do not charge your card at the time of booking. Rather, we request that payment be made at the end of the service day directly to your driver in  the form of Euro cash, Dollars cash or credit cards.

What is your cancellation policy?

Written cancellation notice must be received by us at least 7 days prior to the scheduled service date. If done under these terms, you will not be held financially liable for the scheduled service.

If it is not done in these terms, Positano Limo Service reserves the right to charge your credit card for a No-Show or Late Cancellation fee, which is the total amount of requested services.

Please Note: We will NOT CHARGE payment to your credit card at the time of booking, but we will keep the information in our database reserving the right to charge your credit card for 100% of the amount of the service in the event of a NO SHOW or LATE CANCELLATION.

What type of vehicles are used for services?

Our fleet is comprised of deluxe Mercedes  sedans, minivans, minibuses and buses.

What if my flight/train/ship/ferry is delayed?

We kindly request that you contact us regarding any changes in travel itineraries, arrival/departure times. Our drivers do monitor arrival information, however Positano  Limos will not be held liable for missed flights/trains/ships/ferries. Standard wait times at airports and railway stations is one hour. After which time charges of 30 Euro per hour will begin to accrue.
Any additional time will be charged at the standard hourly rate. In case you loose your luggage please come outside to advise your driver so that he does not leave without you, and you do not incur any extra costs .

The customs police will allow you to re-enter the lost and found zone. I will ensure that either myself or one of the drivers will be waiting for you in the arrivals hall of the train station, at the beginning of the track , when your train arrives, holding up a sign stating your name and your destination.

The transfer with Pick Up at the Train Station includes 30 minutes wait. Any additional time will be charged at the standard hourly rate. NB: Clients traveling to the Naples train station: PLEASE GET OFF THE TRAIN AT NAPLES CENTRALE (ALSO KNOWN AS PIAZZA GARIBALDI), we will wait for you there. Napoli Centrale is the last stop for the city of Naples. Port: Your driver will wait for you in front of the ship gangway, showing a sign with your name on it. Hotel: Your driver will wait for you in the hall of your hotel.

Please note: some small hotels do not have parking space outside, in this case where possible we ask you to be punctual and to wait by the entrance, in this way your driver can stop for a few seconds. Private apartments or Villas: Please wait for your driver on the main road. Any specific requests for collection details must be made at the time of booking. If you have difficulty locating your chauffeur,please call us at : +39 388 5859682

How we can locate our driver?

Our fleet is comprised of deluxe Mercedes  sedans, minivans, minibuses and buses.

Are the prices per person?

All of our prices are per vehicle and NOT per person How much should we tip the driver? Is the tip included in the quote? Tip is not included in the quote. Gratuities are not mandatory in Italy, however we do feel that if the clients have been happy with their service, the driver should receive a tip as a token of appreciation. Standard gratuities in Europe run between 10 % – 25% depending on the service received.

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Corso Italy, 81 - 80016 Marano di Napoli - Italy
support@positanolimoservice.com
(+39) 388 5859682
FAQ ultima modifica: 2016-10-24T20:19:13+00:00 da msalvatore869_y50m3l8a